What is our complaint procedure?

If you are not completely satisfied with one of our products or our service we would like to know this as soon as possible, so we can respond appropriately.

If you have a complaint about our products or our service, you can contact us via our contact form, by phone: +31 20 405 85 60, or by email: contact@otenticperfumes.com. You can also send your complaint to our mailing address: attn: customer service Otentic Perfumes, Hoeksteen 57, 2132 MT HOOFDDORP, THE NETHERLANDS.

We will respond within 14 days. Are you not satisfied with the handling of your complaint? Then you can submit it to the Disputes Committee via the European ODR Platform.

Do you have a complaint about your order or the delivery of your order and prefer to speak with us personally? Call us +31 (0) 20 – 405 8560.

You can reach us by phone:

  • Monday to Friday from 9.00 to 16.00

By post: attn: customer service Otentic Perfumes, Hoeksteen 57, 2132 MT HOOFDDORP, THE NETHERLANDS


Questions & advice concerning our products

For advice on and questions about our products, you can contact us in the same way as mentioned here above under complaints procedure.

Otentic Fragrances B.V. (“Otentic Perfumes”)
Address: Hoeksteen 57, 2132 MT Hoofddorp
Chamber of Commerce number: 73061557
VAT identification number: NL859339014B01