I have a complaint. Who should I contact?

If you have a complaint about our products or our service, you can contact us via our contact form, by phone: +31 20 405 85 60, or by email: contact@otenticperfumes.com. We will respond within 14 days. Are you not satisfied with the handling of your complaint? Then you can submit it to the Dispute Committee Thuiswinkel, Postbus 90600, 2509 LP in The Hague. You can also submit your complaint to the Disputes Committee via the European ODR Platform.