What are the shipping costs?

Shipping rates and times

For our shipping zones, rates and times, please see the overview below:

Shipping zonesDelivery CostsDelivery free fromTransit (working days)
Benelux€ 5.00€ 25.002 to 3
EU zone 1€ 12.50€ 100.002 to 5
EU zone 2€ 14.50€ 100.004 to 6
EU zone 3€ 21.00€ 160.004 to 7
EU zone 4€ 25.50€ 160.004 to 7
Zone 5*€ 0.00€ 500.005 to 11

*In order to guarantee the delivery of your package to your country, there is a minimum order value of 500 Euro in place for shipments to countries in Zone 5 – Rest of the World as of 1 March 2020.

In some cases the shipping costs are equal to or higher than 500 Euro. If so, Otentic Perfumes will contact the customer to discuss the minimum order value.

Otentic Perfumes always retains the right to cancel an order.

If you order a Discovery Set to zone 5 (outside the EU), the shipping costs are € 10,- per set.

Shipping zones

BeneluxBelgium, Netherlands, Luxembourg
EU zone 1France, Germany, United Kingdom, Spain, Austria
EU zone 2Ireland, Italy, Denmark
EU zone 3Portugal, Sweden, Switzerland, Czech Republic, Slovakia, Poland, Hungary, Greece
EU zone 4Finland, Norway, Slovenia, Romania, Estonia, Latvia, Lithuania
Zone 5Rest of World

 

Cancellation of products

We carefully and constantly monitor our online product line. For the delivery of your order, we are dependent on several factors. Unfortunately, in exceptional cases, we might not have the product you ordered in stock or the product does not meet the quality standards that we set. In that case, the purchase amount of the product, including shipping costs, will be credited to you.

During very busy periods, for instance the December holidays, alternate delivery times should be taken into consideration for all delivery options. We will keep you posted on the actual delivery time.