Shipping rates and times
For our shipping zones, rates and times, please see the overview below:
|Shipping zones||Delivery Costs||Delivery free from||Transit (working days)|
|Benelux||€ 5.00||€ 25.00||2 to 3|
|EU zone 1||€ 12.50||€ 100.00||2 to 5|
|EU zone 2||€ 14.50||€ 100.00||4 to 6|
|EU zone 3||€ 21.00||€ 160.00||4 to 7|
|EU zone 4||€ 25.50||€ 160.00||4 to 7|
|Zone 5*||€ 0.00||€ 500.00||5 to 11|
*In order to guarantee the delivery of your package to your country, there is a minimum order value of 500 Euro in place for shipments to countries in Zone 5 – Rest of the World as of 1 March 2020.
In some cases the shipping costs are equal to or higher than 500 Euro. If so, Otentic Perfumes will contact the customer to discuss the minimum order value.
Otentic Perfumes always retains the right to cancel an order.
If you order a Discovery Set to zone 5 (outside the EU), the shipping costs are € 10,- per set.
|Benelux||Belgium, Netherlands, Luxembourg|
|EU zone 1||France, Germany, United Kingdom, Spain, Austria|
|EU zone 2||Ireland, Italy, Denmark|
|EU zone 3||Portugal, Sweden, Switzerland, Czech Republic, Slovakia, Poland, Hungary, Greece|
|EU zone 4||Finland, Norway, Slovenia, Romania, Estonia, Latvia, Lithuania|
|Zone 5||Rest of World|
Cancellation of products
We carefully and constantly monitor our online product line. For the delivery of your order, we are dependent on several factors. Unfortunately, in exceptional cases, we might not have the product you ordered in stock or the product does not meet the quality standards that we set. In that case, the purchase amount of the product, including shipping costs, will be credited to you.
During very busy periods, for instance the December holidays, alternate delivery times should be taken into consideration for all delivery options. We will keep you posted on the actual delivery time.