It is not possible to exchange an item purchased in our web shop directly through the delivery service. You can return your shipment to: Otentic Perfumes, attn.: customer service, Hoeksteen 57, 2132 MT, HOOFDDORP, THE NETHERLANDS. If you would like a different type of product or size, you can return the received item according to the procedure mentioned above. Then you can select a new item of your choice in our web shop or store.