Not at home?

If your package is delivered in the Netherlands or Belgium and you are not at home, PostNL will deliver the package to your neighbors or it will be delivered again the next day. You can also choose a new delivery time yourself via PostNL. You will receive a message from PostNL about how this works…

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Questions & advice concerning our products?

We do everything in our power to help you as good as possible. For questions or information you can contact our service department by email: contact@otenticperfumes.com or by phone: +31 20 405 85 60. (Available from Monday to Friday between 8:30 AM and 4:00 PM).

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What is our complaint procedure?

If you are not completely satisfied with one of our products or our service we would like to know this as soon as possible, so we can respond appropriately. If you have a complaint about our products or our service, you can contact us via our contact form, by phone: +31 20 405 85 60,…

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How do I place an order?

Placing an order is easy! Just follow these steps: 1. Select the item(s) that you wish to purchase, choose a size and the quantity and click on the button ‘Add to cart’. The product(s) will be added to your shopping cart. 2. When you are done shopping, click on the shopping cart icon at the…

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Do you have information on allergenes?

Allergenes ANNO 1785 INGREDIENTS : ALCOHOL DENAT- PARFUM (FRAGRANCE)- AQUA (WATER)- SAICYLATE BENZYLE- COUMARIN-LIMONENE- CINNAMAL-CITRONELLOL- GERANIOL-ISOEUGENOL- EUGENOL – CITRAL- LINALOOL-BENZYL BENZOATE-BENZYL ALCOHOL- FARNESOL- -BHT FIORI 1 INGREDIENTS : ALCOHOL DENAT- PARFUM (FRAGRANCE)- AQUA (WATER)-LIMONENE-ALPHA ISOMETHYLIONONE-CITRAL-GERANIOL –LINALOOL-BENZYL ALCOHOL-COUMARIN-CITRONELLOL-FARNESOL-EUGENOL-BHT FIORI 2  INGREDIENTS : ALCOHOL DENAT- PARFUM (FRAGRANCE)- AQUA (WATER)-HEXYL CINNAMAL-HYDROXYCITRONELLAL-LIMONENE-LINALOOL-GERANIOL-ALPHA ISOMETHYLIONONE-AMYL CINNAMAL-COUMARIN-CITRONELLOL-CITRAL-BENZYL ALCOHOL-EUGENOL-FARNESOL-BENZYL BENZOATE-BHT FIORI 3 INGREDIENTS :…

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What is your return policy?

  Returns You can cancel your order within 14 days after receiving your order. If you cancel your order we will refund all payments made by you, including shipping costs (with the exception of any additional costs as a result of your choice for a different method of delivery than the standard delivery) no later…

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What are the shipping costs?

Shipping rates and times For our shipping zones, rates and times, please see the overview below: Shipping zones Delivery free from Delivery costs Transit (working days) Benelux € 25.00 € 5.00 2 to 3 EU zone 1 € 100.00 € 12.50 2 to 5 EU zone 2 € 100.00 € 14.50 4 to 6 EU…

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How do I use my gift card online?

Add the item(s) you would like to purchase to your shopping cart. On the shopping cart page you can enter your personal coupon code in the field ‘Coupon code’. Click on the button ‘Apply coupon’ and if the coupon code is correct the price in the shopping cart will be reduced.

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Does Otentic sell gift cards?

Gift cards of various amounts are available for purchase in our stores only. Otentic gift cards are valid for one year from the date of issuance and are not redeemable for cash.

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