We are committed to having your order delivered to you as quickly and as efficiently as possible.

All online orders will be delivered from:

Otentic Perfumes HQ
Hoeksteen 57
2132 MT Hoofddorp
The Netherlands

Shipping rates and times

For our shipping zones, rates and times, please see the overview below:

Shipping zonesDelivery free fromDelivery costsTransit (working days)
Benelux25 Euro5,00 Euro2 to 3
EU zone 1100 Euro12,50 Euro2 to 5
EU zone 2100 Euro14,50 Euro4 to 6
EU zone 3160 Euro21 Euro4 to 7
EU zone 4160 Euro25,50 Euro4 to 7
Zone 5*300 Euro0 Euro5 to 11

 *In order to guarantee the delivery of your package to your country, there is a minimum order value of 300 Euro in place for shipments to countries in Zone 5 – Rest of World as of 29 March 2019.

Shipping zones

BeneluxBelgium, Netherlands, Luxembourg
EU zone 1France, Germany, United Kingdom, Spain, Austria
EU zone 2Ireland, Italy, Denmark
EU zone 3Portugal, Sweden, Switzerland, Czech Republic, Slovakia, Poland, Hungary, Greece
EU zone 4Finland, Norway, Slovenia, Romania, Estonia, Latvia, Lithuania
Zone 5
Rest of World


Cancellation of products

We carefully and constantly monitor our online product line. For the delivery of your order, we are dependent on several factors. Unfortunately, in exceptional cases, we might not have the product you ordered in stock or the product does not meet the quality standards that we set. In that case, the purchase amount of the product, including shipping costs, will be credited to you.

During very busy periods, for instance the December holidays, alternate delivery times should be taken into consideration for all delivery options. We will keep you posted on the actual delivery time.