We are committed to having your order delivered to you as quickly and as efficiently as possible.
All online orders will be delivered from:
Otentic Perfumes HQ
2132 MT Hoofddorp
Shipping rates and times
For our shipping zones, rates and times, please see the overview below:
|Shipping zones||Delivery free from||Delivery costs||Transit (working days)|
|Benelux||25 Euro||5,00 Euro||2 to 3|
|EU zone 1||100 Euro||12,50 Euro||2 to 5|
|EU zone 2||100 Euro||14,50 Euro||4 to 6|
|EU zone 3||160 Euro||21 Euro||4 to 7|
|EU zone 4||160 Euro||25,50 Euro||4 to 7|
|Zone 5*||300 Euro||0 Euro||5 to 11|
*In order to guarantee the delivery of your package to your country, there is a minimum order value of 300 Euro in place for shipments to countries in Zone 5 – Rest of World as of 29 March 2019.
|Benelux||Belgium, Netherlands, Luxembourg|
|EU zone 1||France, Germany, United Kingdom, Spain, Austria|
|EU zone 2||Ireland, Italy, Denmark|
|EU zone 3||Portugal, Sweden, Switzerland, Czech Republic, Slovakia, Poland, Hungary, Greece|
|EU zone 4||Finland, Norway, Slovenia, Romania, Estonia, Latvia, Lithuania|
|Zone 5 ||Rest of World|
Cancellation of products
We carefully and constantly monitor our online product line. For the delivery of your order, we are dependent on several factors. Unfortunately, in exceptional cases, we might not have the product you ordered in stock or the product does not meet the quality standards that we set. In that case, the purchase amount of the product, including shipping costs, will be credited to you.
During very busy periods, for instance the December holidays, alternate delivery times should be taken into consideration for all delivery options. We will keep you posted on the actual delivery time.