Returns & exchange
If you are not satisfied with your purchase, you can return it within 14 days, starting on the first day following the reception or pick-up date of the order.
Returned items will only be accepted if they are unused and, if possible, wrapped in the original packaging. Cosmetics can only be returned in unopened packaging. Gift cards from Otentic Perfumes cannot be returned.
It is not possible to exchange an item purchased in our web shop directly through the delivery service. You can return your shipment to: Otentic Perfumes, attn.: customer service, Hoeksteen 57, 2132 MT, HOOFDDORP, THE NETHERLANDS. If you would like a different type of product or size, you can return the received item according to the procedure mentioned above. Then you can select a new item of your choice in our web shop or store.
Shipping costs returns
We do not charge extra costs for the return of (part of) your order in the Benelux. In addition to the purchase amount, possible charges for the initial shipment will also be credited in the cases mentioned below.
You will be credited the shipping costs if you received a damaged or incorrect item.
If you paid the shipping costs for the return shipment, you will be credited your shipping costs in the following 2 cases:
- An item from the shipment is damaged, wrongly delivered or otherwise incorrectly delivered. In this case, Otentic Perfumes will credit the shipping costs according to the selected payment option of the purchase. This applies to all countries.
- The order is returned. If you would like to return an order, you can send the package back through registered mail at a post office. Otentic Perfumes will credit the shipping costs according to the selected payment option of the purchase. This only applies to orders within the Benelux.
You can send the package to:
attn.: Customer service Otentic
2132 MT HOOFDDORP
As soon as we received your package, the shipping costs will be credited to you according to the selected payment option of the purchase. The costs will be credited to you within 10 days after the return shipment has been received. You are requested to keep the return receipt until the shipping costs have been credited.
Credit on the basis of payment option:
- Bank or giro transfer (paid through iDeal) or credit card: the purchase amount will be credited to your bank account as soon as possible and within 14 days.
- (partially) with gift card: you will be credited this amount by means of a gift card from Otentic Perfumes. The remaining purchase amount will be credited to the concerned bank account.
During busy periods like holidays, the completion of your returned order might be delayed. We will keep you posted on the current delivery times in the order process.