Complaints procedure

We do everything in our power to help you as good as possible. If you are not completely satisfied with one of our products we would like to know this as soon as possible so we can respond appropriately. If you have a complaint, please inform us using one of the options below:

  • Email our customer service and we will reply as soon as possible, but within 5 working days: webshop@otenticperfumes.com
  • Do you have a complaint about your order or the delivery of your order and prefer to speak with us personally? Call us +31 (0) 20 – 405 8560.

You can reach us by phone:

  • Monday to Friday from 9.00 to 16.00

By post: attn: customer service Otentic Perfumes, Hoeksteen 57, 2132 MT HOOFDDORP, THE NETHERLANDS 


Questions & advice concerning our products

For advice on and questions about our products, you can contact us in the same way as mentioned here above under complaints procedure.Otentic Perfumes

Otentic Fragrances B.V. (“Otentic Perfumes”)
Address: Hoeksteen 57, 2132 MT Hoofddorp
Chamber of Commerce number: 73061557
VAT identification number: NL859339014B01